Our customers:

24h

+8.0 NPS

+50%

to estimate and hire

on average per project

development efficiency

Solve your most complex Shopify technology issues

Have your queries answered and solved by experienced team of Shopify Experts.

API update

Question: I have just received a notification about a new version of the Shopify API. Do I have to update it now and what happens if I don't?

Solution: Every new API version brings new features which can help your store (e.g. by improving page speed), so it's advised to update the API for every new release. Every version of the API is valid for 12 months, so the older version will remain valid for 9 more months.

API update time: 1-2 weeks

Category page filtering

Question: How do I set up my category page listing to introduce multiple filtering options, display pricing per unit, add category item and description?

‍‍Solution: Native category pages in Shopify are very limited in terms of customization, so the best way to do this would be to do custom modification/development of category page or use an external application like Searchanise.

Implementation time: 2-3 weeks.

Physical pickup setup

Question: How do I set up physical pickup delivery method to display on the cart page and this information to be automatically filled in on the checkout stage?

‍‍‍Solution: You'd need to create a physical pickup delivery method in your Shipping options and use a proper application to display pickup option on the /cart or /product-page level.

Implementation time: 1-2 days

Multi-currency display

Question: Will Shopify allow me to display different currencies, depending on the geographical IP address of the visitor?

‍‍‍Solution: Shopify allows for multi-currency service which change depending on the customer's currency choice (currency translated automatically based on the rates in standard rates).

Implementation time: 1-2 days

Data layers setup

Question: How do I implement data layers in my Shopify store.

‍‍‍Solution: Data layers can be implemented through a native Google Tag Manager implementation or using a separate application, helping you inject the code, like Elevar.

Implementation time: 1 week

How Shopify support works

Post your job, match with your expert and get support on your technology setup and development.

Support plan/query

Start your support plan or estimate your support project.

Expert match

Get matched with a dedicated Shopify expert.

Get support

Hire and get support from a verified Shopify expert.

Get actual support for your Shopify issues. Save time spent on search and reduce development agency costs.

Use your Shopify support when needed to solve your most complex ongoing liquid, integration and development issues. Get upfront estimate for your tasks and save cash on long-term agency contracts.

Shopify tech support available 24/7

Support for your Shopify apps and integrations

Remote setup for your Shopify account

Enhance your Shopify account and grow conversion with custom integrations and native apps.

Integrate Shopify with your software environment, including ERP system, PIM, external marketplaces and shipping providers.

Set up custom integration with shipping & inventory

Automate marketplaces' listing and sync

Integrate with Google Analytics and analyze sales

Flexible billing for small, medium, and large teams

Pay per project or use hourly subscription to ensure constant support for your team.

Pay per project and start your support in less than 24h

Pay per every integration or project. Skip large long-term contracts and pay only for the tasks at hand.

Buy hourly subscription with constant support

Buy hourly support subscription and get 1h response time for your software support issues.

Get upfront estimate for integration projects

Get up-front estimation for your development projects and plan your costs in advance.

Basic
$599
for 10h of support

Dedicated support expert to help you with your software setup

10h of professional software support

Upfront estimate and approval for the tasks to be performed

24h response time

48h fix time

Individual support

Ticketing system, including:
- ticket prioritization
- ticket collaboration
- time to delivery
+ more

Integration and setup support:
- software configuration
- software integration
- software support

Remote sessions with your dedicated support expert

Free estimate for larger development projects

Get started $599
Support
$999
for 20h of support

Dedicated support expert to help you with your software setup

20h of professional software support

Upfront estimate and approval for the tasks to be performed

1h response time

24h fix time

Individual support

Ticketing system, including:
- ticket prioritization
- ticket collaboration
- time to delivery
+ more

Integration and setup support:
- software configuration
- software integration
- software support

Remote sessions with your dedicated support expert

Free estimate for larger development projects

Training/onboarding

Team support

Up to 10 team members

Get started $999

Frequently asked questions

4. What's the pricing? Can I try it for free?

Our support pricing plans start at $999 for a whole company.

To get a detailed estimate, post your job with us and get a free estimate in less than 24h.

5. What payment methods do you accept? How can I get approval for this expense in my company?

We accept all forms of payment, including Visa, MasterCard, AMEX, Apple Pay, Google Pay.

We support our customers in getting an approval for this expense by running ROI calculation, based on your business type/size. You will receive it together with the answer to the first submitted ticket.

Selected ongoing projects and customer success stories

Our current projects and customer success stories.

Great performance with very complex task and integration

Lauren Bernhardt-Rhone
Director of Marketing at Diesel Sales

We were very happy with Zapier and Pipedrive integrations SoftwareSupp implemented for us, it was a rather complex project that required parsing email data and they did a great job making it work.

This is the technology partner worth recommending

Marcin Zieliński
Head of Sales at Grupa Terytorium

SoftwareSupp is the perfect example of solid and reliable partner. Their implementation process for our 10-people sales team was extremely well-organized, quick and efficient. After the implementation, we could actually count on their help and support which only confirmed their professional approach.

CRM Workflow automation for fintech company

Luke
Pipedrive Expert

With our client we are aiming to rebuilt their Pipedrive processes and made sure the data in the system is accurate and well-structured.

Webflow website setup for IT/SaaS company

Dawid
Webflow/UX Expert

The delivered professional was an outstanding specialist, he delivered on schedule, was patient and proactive. The project was delivered on time and according to the specification which is rare in these types of contracts.

Pipedrive E-commerce integration for edtech company

Aleksander
Pipedrive expert

The customer decided to look for a tool that would enable them to better manage the growth of their company. The first step to achieve this goal is to connect and structure multiple lead sources with CRM.

Data migration to HubSpot for travel management company

Alistair
HubSpot Expert

I am working on full data migration to HubSpot. We have build the API routine available to load Tasks, Call's and Notes into Hubspot, this has been tested on a number of occasions over the last few days and works as I would expect.

Consulting on technology for: