SoftwareSupp Quality Monitoring

Quality Monitoring Process

SoftwareSupp
quality monitoring process

Step 1 - Project manager

Project manager

For every project, we deliver a dedicated project manager coordinating the service and communication and ensuring security.

Important! Project manager might take part in actual execution if required by the project.
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Step 2 - Project guidelines

Project guidelines

During the project, we follow specific set of rules and guidelines, such as weekly sprints, status calls and 1h response time.

Important! Guidelines might differ depending on the project and selected software.

Step 3 - NPS measurement

NPS measurement

All our customers and members of the project selected by the customer receive a detailed weekly NPS questionnaire to ensure proper customer satisfaction.

Important! Every NPS lower than 8 is monitored by our team and checked for potential improvement.
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Step 4 - Quality check

Quality check

Work delivered from our side is cross-checked by our internal team on proper quality and performance before deployed on production.

Important! We use a dedicated ticketing system to check on completed tasks and ensure the quality of delivered work.

Step 5 - Dedicated platform

Dedicated platform

For our projects, we deliver a dedicated platform, helping us monitor the quality of delivered work.
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Important! Our platform is designed to help you run projects in the specific area.