Quality Monitoring Process
SoftwareSupp
quality monitoring process
Step 1 - Project manager
Project manager
For every project, we deliver our project manager coordinating the service, ensuring security and addressing questions if required.
Important! Project manager might take part in actual execution if required by the project.
Step 2 - Project guidelines
Project guidelines
During the project, we follow specific set of rules and guidelines, such as weekly sprints, status calls and 1h response time.
Important! Guidelines might differ depending on the project and technology.
Step 3 - NPS measurement
NPS measurement
All our customers and members of the project selected by the customer receive a detailed weekly NPS questionnaire to ensure proper customer satisfaction.
Important! Every NPS lower than 8 is monitored by our team and checked for potential improvement.
Step 4 - Quality check
Quality check
Work delivered from our side might be cross-checked by our team on proper quality and performance before deployed on production.
Important! We use a dedicated ticketing system to check on completed tasks and ensure the quality of delivered work.
Step 5 - Dedicated platform
Platform and reporting
For our projects, we deliver a dedicated platform, helping us monitor the quality of delivered work and used for weekly work reporting.
Important! Our platform is designed to help you run projects in the specific area.
Step 2
Project guidelines
Step 3
NPS measurement
Step 4
Quality check
We delivered for:
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