We are constantly working to improve our platform and make it as convenient as possible. In this section, you can find out about all the latest changes in SoftwareSupp.
With SoftwareSupp Meeting System, you can easily handle all projects and meetings with Freelancers from one place. It takes 5 seconds to book a call when you need it. And don't worry – you will get reminders in case of many things on your mind.
There are several reasons why you might need a dedicated Meeting System:
→ many meetings that are easy to lose the track of
→ emergency support you need from a freelancer
→ hiring freelancers in multiple time zones
→ freelance projects and meetings managed from different places
→ no reminders or an easy system to book or cancel the meeting
How to use it? Very simple – just book a meeting from your Project Board. It's automatically connected to the e-mail address you have registered with.
SoftwareSupp integration allows you to connect favorite business tools with Project Board where you communicate with your Certified Freelancer
Benefits of integration:
→ customized flow of information between apps
→ storing all important data in one place
→ improved project management
→ saving time
→ avoiding human mistakes
→ better internal communication
How to integrate business tools with SoftwareSupp?
Method 1 Native SoftwareSupp integration (Recommended)
An API-based native integration. This way, you are able to fully customize the process, control, and manage the entire integration lifecycle, without relying on third-party software and its technical issues.
Method 2 SoftwareSupp integration using Zapier
This option is recommended if you have a very limited budget. You can integrate projects on SoftwareSupp with your apps, but it comes with a few drawbacks, such as only five integrations in a free plan.
To learn more about benefits, opportunities, and methods of implementation, go to the article: SoftwareSupp integration – connect project with favorite tools.
If you need a Certified Developer to support you with the integration, go here.
Notifications on your projects have never been easier!
Step 1 Go to your project board
Log in to your account and go to the project you want to turn notifications on.
Step 2 Choose what you want to be notified about
Use sliders on the right side to turn on or turn off notifications on:
→ New Task
→ Task Update
→ New Answer
Step 3 Get an e-mail
You will receive an e-mail notification every time the project updates.
Step 4 Go to your project board
You can click on the green button in the e-mail and go to the project directly from there.
SoftwareSupp now lets you download the detailed reports of the work delivered by your Certified Freelancers as a CSV file.
From now on, you have access to complete information about your work progress, not only in your application and the project board but also available to be downloaded and used to:
- Send the reports to other team members
- Analyze and optimize your workflow
- Focus on the key tasks
How to download your work report?
Go to Center -> Projects -> Your project -> Download report.
Step 1 Create project
Log in to your account or choose “Hire Certified Freelancer”. Complete your project specification.
Step 2 Build a team of Certified Freelance Experts
Depending on the scale of your project, we are matching you with two or more freelancers per project. However, in the beginning, you can start working with one expert and extend your team on the same project board meanwhile.
Step 3 Prioritize the tasks in one project board
Now your project is ongoing, so you can create tasks and start working with experts. Thanks to the project board, you have constant contact with freelancers and can control work progress.
Step 4 Payments
In the tasks, freelancers report the number of hours spent on completing them. Every expert has an hourly rate, and you know what you are paying for. When your project is completed, and you have an active balance, you can spend it on another project/expert.
SoftwareSupp offers a safe balance payment system (an escrow system handled by Stripe), allowing our customers to pay only for the actual work delivery.
Customer's balance is reduced only based on the work delivered by the freelancer, meaning the hours of their approved work multiplied by their hourly rate.
As a result, customers pay only for the work completed and approved.
E.g. You purchased a $1,000 hourly plan. Your balance is now $1,000. You contracted a freelancer for a $50/h rate and ordered 10h of the work. On the work's launch your balance will be $1,000 but once the 10h of work is delivered your way and approved, your balance will be $500 ($1,000 minus 10*$50/h).
Billing Customers are charged monthly or every two weeks by an amount equal to the difference between the current hourly plan and the available balance (the amount consumed for work).
E.g. So if you have a $500 hourly plan and used $250 for work with Certified Freelancer - you will be charged $250 and you will still have $500 available in your balance to cover work with your Certified Freelancer.
Important! Using our safe balance system is not obligatory and you can also pay for our freelancers' services in the pay-as-you-go model monthly or every 2 weeks with a regular invoice.
At SoftwareSupp, we solve this problem for you by delivering a convenient settlement system. When setting up a project, you get a clear estimate and planning for your work or project.
Moreover, during the work, you can check on the project board how much money is left. Thus, you can freely approve, control and influence the expert’s tasks by contacting him easily directly or through the platform.
The video below shows how we settle your budget. Let us know if you still have any questions.
In the project board at SoftwareSupp, tasks are divided into the following statuses: to do, in progress, and done. Each task contains information about the logged time and estimated time to complete.
Spent time tells you how much time was used on a project.
Estimated time gives information about how much time has been allocated for the implementation of the whole project.
Step 1 Escrow mechanism
SoftwareSupp's escrow mechanism is hosted by Stripe.
Important! Each Certified SoftwareSupp Expert needs to connect to escrow account by going through identity verification and bank account connection.
Step 2 Work launch
For every work's launch the funds (depending on the payment structure of the project) are deposited on the safe balance account.
Important! To launch any work, we require a small deposit on the balance account.
Step 3 Work in progress
During the work in progress, funds are locked on the safe balance account awaiting work's delivery.
Important! During the work, the funds cannot be accessed by any side of the transaction.
Step 4 Work completed
On the work delivery, a customer receives a notification about the delivery and the remaining balance based on delivered work. The delivered work is settled based on previously agreed payment structure or hourly engagement.
Important! If there are any issues during the work, a customer can also submit a dispute regarding the provided service.
Step 5 Payment
Payment for completed work is sent to a connected bank account.
Important! Our experts don't need to have their sole proprietorship to be able to receive payments from SoftwareSupp.
With the ‘add coworkers’ option, you can invite your colleagues to the project. It allows communicating during the project easier and observing changes and additional tasks. This option will also enable your co-workers to delegate tasks and fully collaborate on the project.
So, invite your workmates to the project board and enjoy the team spirit!
To improve communication in the project board, we have added 'Estimated budget.' It is the estimated amount for the implementation of all tasks in an actual project.
From now, every time a project uses 75% of the planned project hours, the client will be informed about it. It will allow greater control of the project and the time spent on it.
As part of our cooperation with Certified Experts, we want to expand our joint capabilities. That is why we have created a portfolio subpage for customers. There, you can find experts projects that have been implemented. Projects' descriptions give the possibility to verify experts' experience.
If you want to get to know our experts better, check it out!
Hourly billing system
User can add custom balance to the account
User can add budget and extend it per project
Mail - weekly report about customer balance
Upsell mail weekly when consumed balance is over 75% of planned balance
Calendly connected to meeting system
Example Experts are visible on Listing page
Project changes to awaiting when first offer received
Redirect 404 to the signup, or Get started page
Get started show client quotes
Remove generate pdf, add SendOfferMails endpoint
Refactor and optimize queries in ProjectBoardPage
Refactor ticketing system
Get hour plan on project redirects to subscription page in general
Budget automatic set during project payment - needed for hourly billing system
Hide service prices
Invoice due time change from 14 to 7
Client path change
Remove redundant tabs from Topbar.
### Bug fixes
New project mail for experts
Delete messages on project page - sometimes it was impossible
0:38 - Creating a project
1:12 - Editing a project
1:40 - Launching hourly plan
2:13 - Connecting with a Certified Professional
2:51 - Viewing profile
3:17 - Setting up a meeting/interview
3:44 - Accepting an offer
4:18 - Monitoring work
5:00 - Billing
5:28 - Completing co-operation