At SoftwareSupp, we solve this problem for you by delivering a convenient settlement system. When setting up a project, you get a clear estimate and planning for your work or project.
Moreover, during the work, you can check on the project board how much money is left. Thus, you can freely approve, control and influence the expert’s tasks by contacting him easily directly or through the platform.
The video below shows how we settle your budget. Let us know if you still have any questions.
In the project board at SoftwareSupp, tasks are divided into the following statuses: to do, in progress, and done. Each task contains information about the logged time and estimated time to complete.
Spent time tells you how much time was used on a project.
Estimated time gives information about how much time has been allocated for the implementation of the whole project.
Step 1 Escrow mechanism
SoftwareSupp's escrow mechanism is hosted by Stripe.
Important! Each Verified SoftwareSupp Expert needs to connect to escrow account by going through identity verification and bank account connection.
Step 2 Work launch
For every work's launch the funds (depending on the payment structure of the project) are deposited on the safe balance account.
Important! To launch any work, we require a small deposit on the balance account.
Step 3 Work in progress
During the work in progress, funds are locked on the safe balance account awaiting work's delivery.
Important! During the work, the funds cannot be accessed by any side of the transaction.
Step 4 Work completed
On the work delivery, a customer receives a notification about the delivery and the remaining balance based on delivered work. The delivered work is settled based on previously agreed payment structure or hourly engagement.
Important! If there are any issues during the work, a customer can also submit a dispute regarding the provided service.
Step 5 Payment
Payment for completed work is sent to a connected bank account.
Important! Our experts don't need to have their sole proprietorship to be able to receive payments from SoftwareSupp.
With the ‘add coworkers’ option, you can invite your colleagues to the project. It allows communicating during the project easier and observing changes and additional tasks. This option will also enable your co-workers to delegate tasks and fully collaborate on the project.
So, invite your workmates to the project board and enjoy the team spirit!
To improve communication in the project board, we have added 'Estimated budget.' It is the estimated amount for the implementation of all tasks in an actual project.
From now, every time a project uses 75% of the planned project hours, the client will be informed about it. It will allow greater control of the project and the time spent on it.
As part of our cooperation with Certified Experts, we want to expand our joint capabilities. That is why we have created a portfolio subpage for customers. There, you can find experts projects that have been implemented. Projects' descriptions give the possibility to verify experts' experience.
If you want to get to know our experts better, check it out!
Hourly billing system
User can add custom balance to the account
User can add budget and extend it per project
Mail - weekly report about customer balance
Upsell mail weekly when consumed balance is over 75% of planned balance
Calendly connected to meeting system
Example Experts are visible on Listing page
Project changes to awaiting when first offer received
Redirect 404 to the signup, or Get started page
Get started show client quotes
Remove generate pdf, add SendOfferMails endpoint
Refactor and optimize queries in ProjectBoardPage
Refactor ticketing system
Get hour plan on project redirects to subscription page in general
Budget automatic set during project payment - needed for hourly billing system
Hide service prices
Invoice due time change from 14 to 7
Client path change
Remove redundant tabs from Topbar.
### Bug fixes
New project mail for experts
Delete messages on project page - sometimes it was impossible
0:38 - Creating a project
1:12 - Editing a project
1:40 - Launching hourly plan
2:13 - Connecting with a Verified Professional
2:51 - Viewing profile
3:17 - Setting up a meeting/interview
3:44 - Accepting an offer
4:18 - Monitoring work
5:00 - Billing
5:28 - Completing co-operation