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Updates

SoftwareSupp product updates

September 16, 2021

At SoftwareSupp, we solve this problem for you by delivering a convenient settlement system. When setting up a project, you get a clear estimate and planning for your work or project.

Moreover, during the work, you can check on the project board how much money is left. Thus, you can freely approve, control and influence the expert’s tasks by contacting him easily directly or through the platform.

The video below shows how we settle your budget. Let us know if you still have any questions.

September 10, 2021

Now, you can invite friends to SoftwareSupp platform and receive 25% of the transaction’s value. Moreover, when your friend buys an Hourly Plan at SoftwareSupp, you get free $100 for your work with Certified SoftwareSupp Freelancer.

September 9, 2021

In the project board at SoftwareSupp, tasks are divided into the following statuses: to do, in progress, and done. Each task contains information about the logged time and estimated time to complete.

Spent time tells you how much time was used on a project.

Estimated time gives information about how much time has been allocated for the implementation of the whole project.

September 3, 2021

Step 1 Escrow mechanism

SoftwareSupp's escrow mechanism is hosted by Stripe.

Important! Each Verified SoftwareSupp Expert needs to connect to escrow account by going through identity verification and bank account connection.


Step 2 Work launch

For every work's launch the funds (depending on the payment structure of the project) are deposited on the safe balance account.

Important! To launch any work, we require a small deposit on the balance account.


Step 3 Work in progress

During the work in progress, funds are locked on the safe balance account awaiting work's delivery.

Important! During the work, the funds cannot be accessed by any side of the transaction.


Step 4 Work completed

On the work delivery, a customer receives a notification about the delivery and the remaining balance based on delivered work. The delivered work is settled based on previously agreed payment structure or hourly engagement.

Important! If there are any issues during the work, a customer can also submit a dispute regarding the provided service.


Step 5 Payment

Payment for completed work is sent to a connected bank account.

Important! Our experts don't need to have their sole proprietorship to be able to receive payments from SoftwareSupp.

September 2, 2021

With the ‘add coworkers’ option, you can invite your colleagues to the project. It allows communicating during the project easier and observing changes and additional tasks. This option will also enable your co-workers to delegate tasks and fully collaborate on the project.


So, invite your workmates to the project board and enjoy the team spirit!

September 2, 2021

To improve communication in the project board, we have added 'Estimated budget.' It is the estimated amount for the implementation of all tasks in an actual project.

From now, every time a project uses 75% of the planned project hours, the client will be informed about it. It will allow greater control of the project and the time spent on it.

August 26, 2021

As part of our cooperation with Certified Experts, we want to expand our joint capabilities. That is why we have created a portfolio subpage for customers. There, you can find experts projects that have been implemented. Projects' descriptions give the possibility to verify experts' experience.

If you want to get to know our experts better, check it out!

July 31, 2021

### Features

Hourly billing system

User can add custom balance to the account

User can add budget and extend it per project

Mail - weekly report about customer balance

Upsell mail weekly when consumed balance is over 75% of planned balance

Calendly connected to meeting system

Example Experts are visible on Listing page

### Improvements

Project changes to awaiting when first offer received

Redirect 404 to the signup, or Get started page

Get started show client quotes

Remove generate pdf, add SendOfferMails endpoint

Refactor and optimize queries in ProjectBoardPage

Refactor ticketing system

Get hour plan on project redirects to subscription page in general

Budget automatic set during project payment - needed for hourly billing system

Hide service prices

Invoice due time change from 14 to 7

Client path change

Remove redundant tabs from Topbar.

### Bug fixes

New project mail for experts

Delete messages on project page - sometimes it was impossible

July 30, 2021

0:38 - Creating a project

1:12 - Editing a project

1:40 - Launching hourly plan

2:13 - Connecting with a Verified Professional

2:51 - Viewing profile

3:17 - Setting up a meeting/interview

3:44 - Accepting an offer

4:18 - Monitoring work

5:00 - Billing

5:28 - Completing co-operation

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