Usually, projects and meetings with clients are managed from two different places. From the customer perspective, there's nothing more irritating than a Freelancer who forgot about the call or mixed up the date because of a different time zone. To help SoftwareSupp Experts to avoid this kind of situation, we introduced a Meeting System, which will help them schedule and organize work at SoftwareSupp better.
In this Guide for Experts, you will learn:
Being a part of an elite network of Certified Freelancers has a lot of advantages. One of them is the constant development of the website to make your work easier and provide you with all the tools you need as an Expert.
All you need is a Project Board at SoftwareSupp. And so does your client. You can easily control all your tasks, inform the customer about the progress or unexpected issues, and manage meetings (planned or emergency). You don't have to organize your client meetings in a calendar anymore. All of them will automatically appear over there. What's more – you will get reminders to never miss another meeting.
Working online for customers all over the world might be difficult due to the time difference. At SoftwareSupp you can set up your availability and current time zone. With this feature, you will get meeting notifications and reminders at your local time. No more mixed-up hours and unhappy customers.
Some things might pop up last minute. A customer might modify the time of the meeting or cancel it. Having a lot of things in mind as an Expert, it's easy to overlook them. With SoftwareSupp Meeting System, calls will be rescheduled or removed from your calendar automatically.
Freelancing has its own rules. You don't need to be a full-time Freelancer to work on side projects. Also, sometimes you might have to take an unexpected break or a day off. At SoftwareSupp you can adjust your availability to your everyday responsibilities such as job, doctor's appointments, or other meetings. Customers will be able to quickly book a meeting with you only on dates and hours you choose.
Click on your avatar on the right top and go to "Edit expert profile".
Adjust your time zone, days, and hours you are available to book a meeting. You can also add exceptions if it's needed.
You will be asked to choose your e-mail address and agree to terms and conditions.
Don't forget to update the information you changed. And... voilà!
As SoftwareSupp, we are an elite network of the best experts in the world. It's important to remember a few things during client meetings to show that they're working with top professionals.
Have a structure of conversation, goals to achieve, and a list of topics or activities to discuss. It's good to inform the client at the beginning what's the plan of the meeting and what you're going to talk about.
During meetings on-site, a customer always sees your face. Treat an online one the same way. Always turn on your camera and let clients talk to a person, not an avatar.
If it's the first meeting, you should introduce yourself and tell a little about your specialty. Remember that SoftwareSupp is an elite network of freelancers, and customers need to be reminded about it every time.
Clients don't always know what exactly they need, or they don't know how to describe it. That's why they choose to work with a Certified Expert. Discuss the scope of the project and all activities in detail to make sure everything is clear.
Customer Acquisition at SoftwareSupp