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How to go through identity verification process at SoftwareSupp

written by

Mateusz Pliszka

Customer Consulting at SoftwareSupport

In order to submit your offers for projects @ SoftwareSupp and to work with customers through our support platform, you will need to go through our verification process.

One of the steps in this process is verifying your identity. Our identity verification process is held by Stripe and there are quite a few things worth remembering on road to completing it.

Please find the process described in detail, below.

1. Set up your account as an individual.

No matter if you operate as an individual or as a company (e.g. small agency) it is recommended that you verify your identity and set up your bank's account as an individual.

Why? The identity verification process for an individual will be much easier and smoother and there is a greater chance that you will omit some key obstacles on road to completion.

2. Select your country of residence and bank account.

On the list, you will find 31 countries that are supported by our identity verification process.

You will need to select the one which is your country of residence (where you have a valid physical address) and where you have an active bank account.

Once you select the country you will be able to input your local bank account details.

What if my country is not on the list of supported countries?

The list of supported countries is very limited (due to Stripe restrictions), so there is a high chance that you will not find your country on the list.

We are working on the solution to extend the verification process supporting the remaining countries.

As for now, we have an alternative method we use with selected members that might work in your case as well. Below, please find more details on this one:

If your country is not available on the list, please use the below details (these are our account details).

Type: Individual
Country: Poland
Bank account number: PL64 2360 0018 0107 0000 0014 2602

For this method: Once you complete the project, you will need to send your invoice to and we will transfer your remuneration directly to your bank account.

Once you enter your bank account details, you be able to launch the verification process and successfully launch the identity verification.

3. Verification process (by Stripe).

The next step of identity verification process is handled by Stripe.

This process is performed by Stripe and it does not have anything to do with your Stripe account, so you’re not required to own a Stripe account and if you own one, it will not be affected in any way.

During this process, you might need to provide several information such as your place of residence and scans of your identity documents.

Please provide all the required information as it's necessary to successfully complete the process and to make sure your account is fully active and ready to apply for projects/jobs.

Once you provide all the information and complete the process, you will need to wait appx. 24 hours for us to confirm on the provided data.

If, during your verification process, there are any steps you're not able to process, like uploading document scans, please contact us at for any help/questions.

You can also upload any additional documents like ID through our secure form under the link below:

-> Link to uploading your documents to SoftwareSupp
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written by

Mateusz Pliszka

Customer Consulting at SoftwareSupport

Order projects, hire with SoftwareSupport.

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