← Back

CRM system support: improvements and simplifications

SUMMARY

Leading UAE cloud technology provider

Specialize in the retail and hospitality industries

Assist businesses to migrate to modern technology solutions

Represent some of the world’s biggest cloud technology systems


CHALLENGE

Wanted small but effective improvements, not wholesale changes

Clouds cape has a lot of experience with Pipedrive

They implement complex cloud solutions- externally tech-savvy

Large amounts of existing data that required a light touch to maintain its integrity


SOLUTION

Upskill senior management- they can get a better understanding of the system

Make changes and improvements to dashboards and reporting

Surface KPIs to simplify management

Refined pipelines and custom fields for easier use

Live training sessions and a focus on upskilling already proficient Users


OUTCOME

A successful consultation that delivered to the client’s brief

Key KPI reports created

A renewed focus on Activities-based selling lifted conversions rates

Management department now can adapt and edit the system themselves without relying on outside consultants


PHOTO
No photo.
Cloudscape is Dubai's leading provider of cloud based technology to the retail and hospitality spaces
SKILLS USED TO PROJECT
Consulting
Project management
Marketing automation
Integration
SOFTWARE USED TO PROJECT
Pipedrive
Share