Led in design and architecture sessions with key business users, gathered and documented business processes and requirements for the system Advised business users on best practices for CRM, development or integration processes Wrote technical specifications for planned work Created mock up specifications for clients, and facilitated the completion, testing and deployment of development projects Built and configured CRM forms, views, dashboards and workflows Worked closely with the project for completion of projects related to the CRM system Regularly communicated with the Business Systems Manager and business users on the status of issues and projects Coordinated with the Business Systems Manager to ensure overall business solution was positioned and implemented in line with global architecture and road-map Estimated the completion of tasks and managed resource time Ensured consistent release management, change management and project approval processes