Raihaan C
Raihaan Cassim
Chatbots & OmniChannel channel customer service automation
Johannesburg, Gauteng, South Africa

Years of experience

16 years

Number of realized projects

20 projects

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About freelancer

Expert in LiveChat​,​ ChatBot and omnichannel customer self service and support design​,​ development​,​ configuration and support.

I've spent many years working on designing​,​ developing and maintaining Enterprise-grade back-end applications. Now I get to have fun building interactive Chat Bots and helping customers use Chat Bots to improve the customer journey and help customers solve problems faster​,​ easier and cheaper than traditional customer service methods.

Software

Skills

Professional experience

Chief Solutions Architect
CX Engage (Pty) Ltd
Years of experience: 2 years
Responsible for overall solution design, development and delivery
Systems Architect
Discovery Limited
Years of experience: 4 years
New role as Systems Architect at Vitality, Discovery Partner Markets
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