Certified Zoho Freelancer | Mayank Chandan

Mayank Chandan

Zoho CRM

Mumbai, Maharashtra, India

Years of experience

10 years

Number of realized projects

50 projects

About freelancer

Technical Expertise on Zoho One & Other CRM:

- Prominent Expert on Zoho CRM where we can do any out of box customization and implement a relevant and contextual solution to customer problems.

- Capable to integrate any application amongst Zoho ecosystem or third party integration

-Apart from Zoho CRM, We have expertise in Zoho Campaigns, Zoho Social, Zoho Cliq Zoho People, and Zoho Backstage which has been tightly coupled with Zoho CRM. We Can pull off any application integration with Zoho Since we have mastered how the API works in Zoho Ecosystem.

- Can Pull of any custom app development project on Zoho Creator

About Me

- More than 12 years of Experience in Software Development.

- Have been following scrum before prominent start-ups like Instagram, Uber, and WeWork were born

- Proficient in understanding the problem statement of customers and implementing the best solution for it.

- Clocked more than 100K hours in Coding till Date

- Infrastructure Management - Designing & Managing the cloud based application Infrastructure stack.

Technical Expertise on CRM & ERP

- Prominent Expert on CRM & ERP on like SalesForce, Hubspot, Zoho One, Odoo, OpenERP, Pipedrive,SuiteCRM and Insightly where we can do any out of box customization and implement a relevant and contextual solution to customer problems.

- Capable to integrate any application, which can provide or consume API, with third party integration

- We solve problem for clients in Area of Lead generation, Lead Nurturing, Marketing Automation, Generation of Marketing & Sales Funnel, Customer Retention Strategies, Customer Life Cycle Implementation, Back Office Accounting, Recruiment Cycle Optimization, People Management System and ChatBot Development

Functional Expertise on CRM

As a Customer Relationship Management (CRM) consultant, my day-to-day life revolves around creating real, positive and lasting business value for clients through tailored CRM implementations, and providing an exceptional level of service and dependability. Cloud technology provides such a wealth of opportunity for business, with modern cloud CRM platforms now more flexible and integrate-able than ever, leading to a better holistic view of customers, and how we interact with them.

My experience includes consulting around end-to-end CRM solutions for Sales, Marketing and Service departments, with a focus on providing tools that aid in increasing revenue, improving customer satisfaction, reducing costs, and driving more efficient processes. By developing a tailored system prototype and strategic CRM documentation, I work closely with clients to clearly define their long-term business benefits and a solution that best fits their needs. I do this by actively listening and asking insightful questions to learn and gain a strong understanding of challenges, working to be a trusted advisor and connecting clients with subject matter experts

Software

Professional experience

Director

GrowthAide

Years of experience: 7 years

Technical Expertise in CRM & ERP - Prominent Expert on CRM & ERP on like SalesForce, Hubspot, Zoho One, Odoo, OpenERP, Pipedrive, SuiteCRM and Insightly where we can do any out of box customization and implement a relevant and contextual solution to customer problems. - Capable to integrate any application, which can provide or consume API, with third party integration - We solve problem for clients in areas of Lead Generation, Lead Nurturing, Marketing Automation, Generation of Marketing & Sales Funnel, Customer Retention Strategies, Customer Life Cycle Implementation, Back Office Accounting, Recruitment Cycle Optimization, People Management System, and ChatBot Development

Deputy Manager | Technical Lead for Web Portal & Systems Intgeration Team

Cox & Kings

Years of experience: 1 year

* Technical Design & Implementation - Maintaining & Enhancing implementation of ESB (Enterprise Service Bus ) for connecting various suppliers, Supplier Integration with ESB, Application Infrastructure design & Management, Automated Build Deployment * Carrying out Business Analysis with Stake Holders * Guiding development team on the best practices * Coordination with QA leads with timely bus fixes and release * Preparation of Release Note & Release Plan * Preparation of Timelines & Estimation * Discussing Resource Estimation & Allocation for project with Project Manager * Coordination with IT Infra Team for setting Application Infrastructure * Setting up of Red Hat server with appropriate access control mechanism * Interacting with business owners to understand existing system needs, identifying related issues and proposing alternate solutions / planning an issue resolution * Responsible for maintaining the minutes of meeting of all the requirement gathering sessions * Carried out gap analysis between the existing process/application and requested application to identify key areas of work * Troubleshooting LIVE application, server, database issues effectively * Participating in status meetings, change management meetings * Participating in calls with client, getting their inputs and creating Minutes of Meeting (MoM); requesting updated requirement specifications * Creating effort estimations and forwarding to the reporting manager * Assigning tasks to the team and also actively self involved in doing the same * Getting status updates from team members and updating reporting manager about teams progress and needs

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