Joe B
Joe Bush
LiveChat and ChatBot expert
111 Power Road, Turnham Green, London, W4 5PY, United Kingdom

Years of experience

8 years

Number of realized projects

50 projects

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Customer service audit and planning
The health check provided recommendations across various planning stages that produced quick win turnarounds for E.ON, and the figures speak for themselves. Having successfully completed the training and development framework they have achieved: +10% improvement in overall NPS. +7% improvement in NPS related to resolving customer queries (resolution measure). +15% improvement in NPS relating to answering quickly and efficiently (responsiveness measure).‍ +21% improvement in NPS relating to how engaging and helpful our team is (engaging and helpful measure).
Conversational marketing implementation
SES Satellites
Over the years, Conversational Marketing has delivered a volume of leads for SES. Due to the nature of the business, this is not a linear line, due to the variation in contract values - with three deals generating over £1 million in revenue. Chat has been the vehicle in connecting and building relationships with people who SES may not be aware of. Jitisha Kamdar - Lead Management Specialist highlights this when referencing which markets they are seeing demand.

Professional experience

Business Development
The Chat Shop
Years of experience: 9 years
Our focus is on "Conversations that matter". We're the only full-service on-site conversation agency. We engage, nurture, and convert online visitors through Human + AI chat. The Chat Shop started in 2012 to bring the human back into digital. Our focus is on improving conversion rate and customer experience through real-time, expert help. We own the whole process, from strategy to implementation through to ongoing optimisation. Our agent team are 100% UK/US based.
EMEA New Business Development
Rackspace Hosting
Years of experience: 0.5 years
Generating new business deals through live chat across EMEA with a strong focus on fanatical support.
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