Divya Sundaraju
Zoho CRM Admin/ Zoho Apps Specialist
India
Years of experience
10 years
Number of realized projects
62 projects
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About freelancer
13+ years of experience with Zoho Products & other SaaS Applications, 17 Zoho one full suite implementations across sectors in the last 4 months, Hubspot implementations, 50+ Application Consultations. Certified Zoho Partner.
Software
Skills
Onboarding
Consulting
3rd party integrations
Automation
Business analysis
API
CRM
Implementation
Training
Migration
Support
Data migration
Integration
Certifications
Project Management
Zoho CRM
Projects
Zoho Application Implementations
Maysonary Furnishings Pvt Ltd
Maysonary Furnishings Pvt Ltd
E-Commerce store development on Zoho Platform along with Zoho CRM, Books, Desk , Mail & inventory integration builds and implementation. The entire business platform is set to run on Zoho platform.
Professional experience
Workforce Manager
FundsIndia.com
Years of experience: 8 years
• Managed internal projects from concept to completion while managing outside vendors.
• Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• Provide robust campaign analytics / insights to sharpen design of all marketing & CRM campaigns
• Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Participate in user testing and upgrade process, and ensure that business objectives are met.
• Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Coordinating the data verification efforts of the organization – both on the organizational and individual level
• Completing reports, lists, labels and custom data collections to support the work of the organization
• Provided customers with help desk support and troubleshooting for all Internal applications
• Oversaw the implementation of new programs, including user training and support.
• Conduct user workshops and other forms of requirements gathering, in addition to training workshops.
• Support the Marketing, Product Management and other cross functional teams with ad-hoc customer insights needs
• Worked with support teams to resolve issues with product, service or accounting areas
Product Management
Kaleidofin
Years of experience: 1 year
Product management handling Internal APplications and assisting with building external applications
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