Divya S
Divya Sundaraju
Zoho CRM Admin/ Zoho Apps Specialist / Wordpress Development / E-Commerce Development / ERP Development & Implementation

Years of experience

15 years

Number of realized projects

138 projects

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About freelancer

15+ years of experience with Zoho Products & other SaaS Applications​,​ 50+ Zoho one full suite implementations across sectors till date​,​ Hubspot implementations​,​ 50+ Application Consultations​,​ 25+ Web developments​,​ 62 Web Designs and 14+ E-Commerce Developments. Certified Zoho Partner​/​ Experienced Wordpress Developer & E-commerce Developer.





Zoho Application Implementations
Maysonary Furnishings Pvt Ltd
E-Commerce store development on Zoho Platform along with Zoho CRM, Books, Desk , Mail & inventory integration builds and implementation. The entire business platform is set to run on Zoho platform.
Zoho marketing automation
ntegrating Zoho CRM & Zoho Campaigns allowed the client to automate its marketing processes. The company developed a content management system designed to facilitate business users to create websites easily and develop complex web apps quickly. Many companies from a wide range of industries use their system, including JP Morgan, The Council of the European Union, Streetwise, and Mercedes Benz.

Professional experience

Workforce Manager
Years of experience: 8 years
• Managed internal projects from concept to completion while managing outside vendors. • Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle. • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products. • Provide robust campaign analytics / insights to sharpen design of all marketing & CRM campaigns • Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. • Participate in user testing and upgrade process, and ensure that business objectives are met. • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities. • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email. • Coordinating the data verification efforts of the organization – both on the organizational and individual level • Completing reports, lists, labels and custom data collections to support the work of the organization • Provided customers with help desk support and troubleshooting for all Internal applications • Oversaw the implementation of new programs, including user training and support. • Conduct user workshops and other forms of requirements gathering, in addition to training workshops. • Support the Marketing, Product Management and other cross functional teams with ad-hoc customer insights needs • Worked with support teams to resolve issues with product, service or accounting areas
Product Management
Years of experience: 1 year
Product management handling Internal APplications and assisting with building external applications
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