You may probably not know that SoftwareSupp is a network of +450 software experts from 4 continents and still growing. We work with experts skilled in Pipedrive, HubSpot, Zoho, Salesforce, Shopify, and many more. How can you join our network? It is easy to start. Apply, fill in your profile, and get verified. Then, get access to potential leads for your services, receive instant notifications about new job offers available, and apply for the ones matching your skills and experience.
Let me show you the process of how we match you with the role that best suits your potential.
The only thing you need to do is to set up your profile and get verified in 24h. Creating your profile can be as short as 1 minute. In your profile, you should present your technology stack and skills to potential customers. It's highly recommended to add a portfolio of projects, a LinkedIn profile, and a website to improve credibility and increase your chances of closing new deals.
We analyze the information provided in your profile, cross-checking your social profiles and projects. We focus on verifying your skills, portfolio, and experience. If we're unable to confirm it, you might need to go through additional verification, assessment, and/or interview.
SoftwareSupp is an elite network of Certified Freelancers, and we want to make sure we cooperate with the best professionals in their area. To apply for job offers, you will also need to go through the identity confirmation process, soft skills verification, and certification process.
Important! You don't need to be certified by a software vendor to go through our verification process (we have our verification process in place) but if you are, you will get an additional verification badge.
After the profile’s verification, we promote our new talents in the newsletter. You can also provide materials you'd like to promote through our channels, such as a portfolio of projects, blog posts, or other resources. Once the soft skills check and certification process is completed, you can apply for available projects.
Clients sometimes view Certified Freelancers through our channels, or they use our matching system to hire an expert. That's why it's so important to provide complete information about your experience and engage with us in various marketing activities.
We publish job offers on the platform and send you e-mail notifications with details: timeline, scope, proposal deadline, etc. You can send an offer with your experience in similar projects, availability, time estimation, and financial expectations.
As a software expert, you should be able to provide business and/or technical support in selected technology. We will confirm your experience before sending your offer to a client. Regardless of the client's feedback, you will receive confirmation that the project was approved or the information that it was declined.
We match you with available job offers and send you email notifications about new projects in the area of your expertise. We might also send you a personal message whenever a new project is available, and it matches specifically your profile.
As SoftwareSupp, we send information to the customers about the offers' summary. They can decide to engage with you and/or ask more questions.
Sometimes the client wants to know experts before making the final decision. Thanks to the Meeting System, they can arrange an interview with you. If needed, we assist during the interviewing process. For selected projects, we also run additional recruitment and verification.
All the work at SoftwareSupp is based on an agreement and NDA between the client, SoftwareSupp, and a Certified Freelancer. You do not need to worry about paperwork. Moreover, we offer a flexible and safe billing system for any kind of project.
We run a project kick-off to introduce you to the client. You will be invited to regular status updates with the PM to make sure that the project is on the right way or to react in any emergency cases.
We also provide project management services and support to help you finish the project successfully. We help you manage tasks and backlogs to deliver the solutions on time. Several tools are recommended to you to track the project's progress. Everything is to help you and the client effectively communicate and collaborate.
We provide a way to submit access to software solutions with our support. By mediating in the process, we make sure the customer's data is secured and allow you to collect data from the client faster and easier.
For all projects we run, we provide a ticketing system, helping you communicate with the customer in an organized and efficient way. With the ticketing system in place, you can submit support tickets to be handled by our internal team. By using the ticketing system, you also make sure that your work is stored and can be reported to the customer.
We do like any kind of feedback, so we send our NPS questionnaire regularly. We also want to know your feedback to improve our service and approach to work after the project. Transparent communication is more than welcome!
Want to see what a perfect profile looks like? Check the profile of Marek, one of our CRM Consultants.
If you have any questions, please see our landing page for SoftwareSupp Experts and do not hesitate to contact us.
Digital Marketing Freelancer at SoftwareSupport
Customer Acquisition at SoftwareSupport