How SoftwareSupp stands out from other agencies, freelance platforms, and hiring directly

We know our clients' most common problems, so we want to help solve them in the best possible way.

We know our clients' most common problems, so we want to solve them in the best possible way.

When I was looking for companies where I could easily submit a project requirement, I couldn't find the right place. Most of the sites offered to hire an expert to implement my project. For me, however, the most important thing was to solve my problem. I did not have enough knowledge about the software to implement the solution in the company myself. I needed a quick and accurate implementation of my project, carried out by a verified professional. I wanted to run the project well and easily communicate with the person managing the entire process on the part of the company.

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If we were to create the typical customer story of ours, it would look like the one above. So why is it better and different to work with us than with another agency, software house, or freelancer?

Some important reasons below:

• We have experience in the realization of our clients' projects even in niche softwares. The contract, project scope, and other necessary documents are signed electronically - it saves time for your company.
• You don't have to worry about who you employ - our expert base includes software specialists verified by us in a multi-stage process. SoftwareSupp requires experts to follow specific rules, including response/delivery time. You can find the full description of the recruitment and verification process here.
  

• Dedicated platform for project realization. Our ticketing system is designed to enhance easy and fast communication during the project. The client, an expert, and our project manager who is supervising the entire process, can easily communicate, which translates into quick implementation results.

• An easy and convenient way of billing. The payment system at SoftwareSupp is easy and secure. Doesn't matter if you want to get an upfront project quote or start your support package and start working within 24h. We have a secure payment system - an escrow account, where the funds are being deposited and are only paid out to expert once you accept the project completion. On the other hand, such a system makes that the expert who is carrying out the project can be sure that the fund is deposited on the account before the project begins. 
  

• As part of our Terms & Conditions, a confidentiality agreement is signed electronically. The agreement covers business-related matters - our and expert's responsibilities, NDA, copyright, possible complaints. So your company's interests are secured. Here you can find the details about our Terms & Conditions.  
  

• We monitor the quality of our services with the NPS scoring and a regular status calls with a client & expert during the project. You can keep track of the level of project implementation - stage of the tasks, which have already been completed and which are planned for the near future. Besides this, the client receives regular reports from us with completed tasks. Read more about our quality.
  

In SoftwareSupp:

• You get a platform adapted to software projects
• You get a verification process for software experts
• You get quality monitoring processes adapted to software projects
• You get experts specialized in a given software
• You get a clear billing method, we are often a cheaper alternative

Hiring a freelancer directly or through a freelance platform also involves high risk. In this case, there are even more concerns and unknowns. Working with a freelancer does not provide any of the above-mentioned services.

With us:

• You know who you employ - we have a verification process in place
• You get proper monitoring of the quality of delivered services.
• You get a  secure payment system & electronic documentation

Summarizing...

SoftwareSupp was created with the software projects in mind. In terms of our services, the client needs help from an expert of a given software, consulting (determining the scope of the project and its individual elements, advice on what solution will be the best, sometimes also an audit) to implement the solution in the company. SoftwareSupp offers all of the listed above all consulting services. We have a database of qualified experts who, based on their experience, know how to solve customer’s technical problems. The database includes experts in a field of various technologies, thanks to which we have a wide range of solutions. The jobs tab contains all the current offers from clients that cause them real problems and require a specific solution. We will make sure that your project is accepted for implementation by a verified software expert & you’ll complete your project successfully.

As a result, our customers observe as high as 2x growth in leads' volume, +100% increase in deals' conversion, and dozens of hours saved on doing manual tasks when connecting their right business strategy with our software services.
If you still have a few questions about our way of operating, please read the Q&A on our website in the customer tab or contact us directly.