20 CRM Statistics That Will Help You Become a CRM Expert

Matt Pliszka | Pipedrive Partner​,​ CRM Configuration​/​Integration

This guide is a part of the below ultimate guides:
An Ultimate Guide to Integrating Your CRM to Grow Sales and Automate Work

65% of companies using mobile CRM achieve sales quotas. Nucleus Research

87% of the global CRM market is based on cloud. Super Office

$8.71 is the ROI for every $1 spent on a CRM system. Nucleus Research

22% of salespeople still don’t know what a CRM is. HubSpot State of Inbound

65% of businesses adopt a CRM within their first five years. Capterra

81% of CRM users access their CRM using multiple types of devices, including laptops, desktops, smartphones, and tablets. (Source: Software Advice)

The average ROI for implementing a CRM software is 13 months. G2

The CRM market size currently has a value of $120 billion Financesonline

24% more sales reps achieve annual sales quota with mobile access to their CRM.  Aberdeen Group

74% of CRM software users said that their CRM system gave them improved access to customer data Capterra

CRM are known to improve customer retention, by as much as 27% Trackvia

50% of teams improved their productivity by using a mobile CRM Forrester

22% of sales professionals are still unsure about what CRM is Finances Online

Salesforce is the leading CRM vendor with 19.5% of the CRM market share SalesForce

Over 150,000 businesses use Zoho CRM Zoho

43% of CRM users only use less than half the features of their CRM system. Finances Online

Only 47% of businesses with an implemented CRM have an adoption rate of over 90% in the business.  CSO Insights

17% of salespeople cite lack of integration with other tools as the biggest challenge using their existing CRM. HubSpot

CRM are known to improve customer retention, by as much as 27% – Trackvia

During the pandemic, the CRM deployment over the cloud increased to 87% Market Research Future