The recruitment and selection process of appropriate staff is one of the most important and costly investments an organization can make. The exercise of recruitment is very expensive, even when you hire the right person. The average cost of a bad hire is up to 30% of the earnings of the employee in the first year (US Department of Labor and Jörgen Sundberg, CEO of Link Humans.).
The real cost of employee turnover based on experience level:
What is more, your business loses not only money, but also time and effort by recruiting, hiring, and training people who don’t fit the role well.
We believe that through the entire matching process, a properly designed expert and customer experience are what lets all sides (customer, SoftwareSupp, and expert) make a well-informed decision on whether they’ll be a good professional match. How do we handle the process of project verification?
The first stage of the project match consists of:
This is the first step matching process session. It lasts for 30 minutes.
We use a Competency-Based Interview approach. This is a structured series of questions aimed at eliciting evidence of a candidate's behavioral fit against specific job-related competencies. It is a simple and most common concept in recruitment process verification. Thanks to this, we have a proven track record of achieving optimal and outstanding results for our customers.
What makes the competency-based interview valuable and reliable in our project match process? Questions, which are:
The next step is being time-limited and lasting 30 minutes.
For each competence, we design a series of questions to track the desired experience and behaviors in the project. All session is lasting 60 minutes and gives us valuable takeaways about experts’ professional experience.
In SoftwareSupp, we start the recruitment process by verifying the authenticity of the expert’s profile. Our experts need to confirm their identity by submitting appropriate information and documents. Only after this stage, experts find their way to SoftwareSupp base and have their accounts.
On the expert’s profile, you will find out how many projects the expert has completed, how many years of experience he/she has, what he/she specializes in, and what are his/her skills. The information also includes the history of orders, recommendations from other clients, and official certificates from suppliers of software with, which the expert works. (Our experts don’t need to be certified by software vendors but if they are, they are getting an additional verification badge).
Thanks to the certificates and verification system performed by SoftwareSupp, you can be sure that your order will be carried out by a real professional. We verify our experts by checking on their presented skills, experience, and social profiles. For selected projects, we run a recruitment process, checking on the proper skills and experience match. The recruitment might involve a skill test and/or interview process.
Customer Acquisition at SoftwareSupp